Terms & Conditions

By accessing this website, the Client (you) expressly acknowledges and agrees to be legally bound by its terms and conditions. The Client further affirms that they have been provided with, and have reviewed, all relevant and necessary information concerning the scope, nature, and implications of the services offered by OS, enabling them to make an informed decision prior to entering into any Agreement.

The services to be provided by OS shall include only those specifically outlined in the proposal or service schedule presented to the Client. Any additional services requested by the Client shall be subject to a separate written agreement or an addendum to this Agreement and may incur additional fees.

All services provided by OS are for the exclusive use and benefit of the Company as registered in the United Arab Emirates and may not, under any circumstances, be transferred, sublicensed, assigned, or otherwise conveyed to any third party without the prior written consent of OS.

OS undertakes to furnish the Client with accurate, timely, and clear information regarding applicable costs, documentation requirements, licensing restrictions, and estimated timelines, as informed by current regulatory standards. OS shall also notify the Client, as soon as reasonably practicable, of any changes to applicable government or third-party fees, procedural requirements, or legal obligations that may impact the services being rendered.

The Client acknowledges that the processing time and completion of services may vary depending on the Client's timely cooperation and compliance with applicable procedures, including but not limited to Know Your Customer (KYC) and Ultimate Beneficial Owner (UBO) disclosure obligations. OS bears no liability for delays arising from the Client's failure to meet such obligations.

The Client further understands and agrees that OS operates as an independent entity and is not affiliated with, nor does it have control over, any government authority, regulatory body, or third-party service provider. As such, OS shall not be held responsible or liable for any changes in laws, regulations, procedures, fee structures, or processing times imposed by such entities. The Client hereby agrees to indemnify and hold OS harmless against any claims, losses, or damages arising as a result of such changes.

Any recommendations or advisory support provided by OS, whether oral or written, are rendered based on its commercial expertise in company formation and related administrative services. Such information does not constitute legal, tax, or financial advice, and the Client is strongly advised to obtain independent legal and/or accounting counsel before making decisions that may have legal or financial consequences. OS disclaims any liability for damages arising from reliance on such informal advice.

OS is not a licensed legal or accounting firm, and does not purport to provide legal, tax, or financial services. Accordingly, OS shall not be liable for any penalties, fines, or damages incurred by the Client or the Company as a result of non-compliance with applicable laws, including but not limited to tax regulations, that the Client, in their capacity as an Officer or Shareholder, is reasonably expected to be aware of.

All communications relating to this Agreement must be made in writing. Notices shall be deemed valid and effective if sent via electronic mail to the designated email addresses of the Parties, or if physically delivered to the registered address of OS or such other address as may be mutually agreed in writing. Any notice sent via registered post shall be deemed received in the ordinary course of postal delivery.

The Client acknowledges that the contents of this Agreement, along with any information disclosed by the Client and/or Applicant relating to the Company, its structure, employees, or operations, are to be treated as strictly confidential. Neither Party shall disclose such Confidential Information to any third party without the express prior written consent of the other Party, unless required to do so by law or regulatory obligation.

All service requests submitted by the Client shall be processed by OS strictly based on the written instructions and information provided by the Client. An application shall be deemed complete only upon the full and proper submission of all required supporting documents and the receipt of cleared payment, unless otherwise agreed in writing by both Parties.

OS undertakes to perform all subscribed services with reasonable care, diligence, and professional skill, and shall use its best efforts to ensure that services are delivered in a prompt and satisfactory manner, subject to the applicable rules and regulations of the relevant authorities.

The Client acknowledges and agrees that OS may, at its discretion and where operationally necessary, engage third-party service providers to carry out certain services or add-ons in connection with the execution of its obligations under this Agreement. In such cases, OS shall exercise reasonable care in the selection of said third parties, but shall not be held liable for any delays, errors, or omissions arising from their actions.

For the purpose of ensuring the timely processing of applications or securing required approvals, OS may use its own contact details—including but not limited to its PO box, telephone number, and/or email address—within submitted applications where it deems such use reasonable and necessary. The Client expressly agrees that such contact information shall not be used for any other purpose without the prior written consent of OS.

In order to fulfill the applicable Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance requirements, the Client shall provide OS, upon request, with all relevant and up-to-date personal and corporate information and documentation. This may include, but is not limited to, valid identification documents (passport, visa, national ID), current contact details, source of funds, and accurate business activity descriptions. The Client is further obligated to notify OS in writing of any changes to such information immediately, including changes to email addresses, phone numbers, and residential or business addresses, to ensure uninterrupted communication throughout the engagement.

Applications received by OS after its official daily cutoff time of 2:00 PM (UAE time) shall be processed on the following business day. Likewise, any documentation delivered to OS or received from a government or regulatory authority after 12:00 PM shall not be reviewed or forwarded until the next business day. All payments received after 1:00 PM shall be recorded as received on the subsequent business day for processing purposes.

The Client acknowledges that government and regulatory authorities may impose different fee structures and timelines for processing applications, and that such requirements are beyond OS's control. Processing times may also be subject to delays during the month of Ramadan, public holidays, or where external approvals are required. For the purposes of this Agreement, business days shall exclude Saturdays, Sundays, and all officially declared public holidays in the UAE.

OS's role in the application process is limited to the preparation, submission, and follow-up of applications based solely on the information and documentation supplied by the Client. OS makes no guarantees, representations, or warranties whether express or implied as to the success, approval, or favorable outcome of any application. The Client accepts full responsibility for the completeness, accuracy, and truthfulness of all information and documentation submitted. Any omission, misstatement, or submission of false or fraudulent information that results in application denial, penalties, or other adverse consequences shall be the sole responsibility and liability of the Client.

OS shall not be held liable for any delays, rejections, fines, or negative outcomes resulting from the Client's failure to meet deadlines, submit complete and accurate information, or comply with the applicable legal, procedural, or regulatory requirements. Furthermore, OS provides no warranties beyond the scope of services expressly agreed in writing. The Client agrees to indemnify and hold OS, its officers, employees, and agents harmless from and against any claims, damages, losses, liabilities, or penalties that arise directly or indirectly from the Client's failure to fulfill their obligations under this clause.

The Client hereby acknowledges and affirms full understanding of all regulatory, operational, and legal restrictions and conditions applicable to licenses issued within any United Arab Emirates (UAE) Free Zone or the UAE mainland, as may be relevant to their business activities.

The Client expressly undertakes not to use the licensed entity for any purpose that is unlawful, defamatory, immoral, obscene, or otherwise in violation of the laws, public order, or established customs and values of the UAE. This includes, without limitation, refraining from activities that may be deemed offensive to Islamic principles, the UAE Constitution, federal and local legislation, or public decency norms.

The Client further acknowledges that all legal entities and individuals operating within the UAE, whether under a Free Zone license or a mainland license are strictly required to comply with all applicable federal and local laws, rules, and regulations, including but not limited to those pertaining to Anti-Money Laundering (AML) as set out under UAE Federal Decree-Law No. (20) of 2018 and its implementing regulations, as well as the Economic Substance Regulations (ESR) established by Cabinet of Ministers Resolution No. (57) of 2020 and any amendments thereto.

Failure by the Client or the licensed Company to adhere to such laws and regulatory obligations may result in penalties, fines, license suspension, or other enforcement actions by the relevant authorities, for which OS shall bear no liability. The Client assumes full responsibility for ensuring the ongoing legal compliance of the Company and its activities throughout the term of the license.

OS shall provide licensing services strictly limited to matters pertaining to the application, issuance, renewal, amendment, and cancellation of business licenses within the jurisdiction of the relevant UAE Free Zone or mainland authority. For the avoidance of doubt, OS shall have no involvement in, or responsibility for, the internal management, governance, operational decision-making, or commercial activities of the licensed Company.

The Client acknowledges that any request for the inclusion of additional business activities within the same license, whether during the incorporation phase or at a later stage may be subject to the payment of additional government and service fees, depending on the activity classification and the selected license package.

The Client further understands and accepts that certain licensing packages may prohibit the combination of activities from distinct regulatory categories or business sectors. The final determination as to whether a combination is permissible shall rest with the licensing authority, and OS shall bear no liability for any limitations or rejections in this regard.

All license applications and related services are subject to mandatory security approvals issued by relevant UAE authorities. OS reserves the right to request any additional documents or information required by these authorities at any time during the application process. The Client undertakes to promptly and fully cooperate with such requests and understands that failure to do so may result in delays or refusal of the license.

As part of the incorporation process, the Client acknowledges that immigration Movement Reports may be requested by the authorities to verify travel history. Such reports can be obtained from the appropriate immigration offices in the UAE.

The Client further acknowledges that officers of the Company including shareholders, managers, and directors who are nationals of, or were born in, certain countries listed by UAE authorities may be subject to enhanced security vetting. These approvals may significantly extend processing timelines and, in rare cases, may result in the denial of incorporation. OS shall not be liable for any delays or rejections arising from such enhanced review processes.

Where applicable, certain licensed business activities may require external approvals from specialized UAE government departments or regulators (e.g., health, media, education, finance). The Client understands that such approvals are separate from the Free Zone licensing process and may be subject to distinct documentation, conditions, or restrictions.

Some service-related activities may also require the Client's shareholders or appointed managers to submit duly attested academic qualifications (e.g., degree certificates), professional experience records, and/or other official forms demonstrating competency or eligibility in the proposed activity field. Attestation requirements shall be governed by the rules of the UAE Ministry of Foreign Affairs and International Cooperation and other competent bodies.

The Client accepts that government authorities issuing external approvals may, at their discretion, reject a proposed trade name that was previously approved by the Free Zone authority if deemed non-compliant with their own policies or public sensitivities. In such cases, the Client shall be required to submit an alternative trade name for approval, and OS shall not be held liable for any associated delays or losses.

The Client agrees to comply at all times with applicable UAE labor laws, including relevant federal and local legislation, when recruiting, employing, or managing personnel for the licensed Company. The Client bears sole responsibility for any fines, penalties, or sanctions resulting from labor-related non-compliance, including violations of employment visa regulations, wage protection systems, or occupational health and safety requirements.

Lastly, the Client undertakes to ensure that the Company's premises, personnel records, and operational documentation are properly maintained and accessible to meet the standards and inspection protocols of the relevant governmental authorities. OS shall not be responsible for ensuring the Company's readiness or compliance in the event of inspections or regulatory audits.

All visa-related services provided by OS, including but not limited to investor visas, employment visas, and dependent residency visas, are subject to the prior approval of the relevant immigration authorities of the United Arab Emirates. The Client acknowledges that holding the status of investor or partner under a Company license does not, in and of itself, guarantee the issuance of a visa. All visa approvals remain solely within the discretion of the immigration authorities.

The processing of visas under the Company's sponsorship is contingent upon the issuance of the appropriate visa allocation and the acquisition of an Establishment Card by the Company. The Client further acknowledges that the Client and/or any proposed shareholder(s) must have previously entered the UAE and must possess an Entry Stamp in their passport to initiate the Establishment Card application process.

Visa applicants who are designated for executive, managerial, or other high-ranking positions may be required to submit additional documentation to the relevant authorities, including but not limited to an attested university degree or professional qualification certificate, in accordance with the requirements of the applicable licensing and immigration bodies.

The Client is fully responsible for ensuring that visa applicants are aware of applicable processing timelines and potential penalties for non-compliance. Overstaying a visa may result in fines, for each subsequent day for expired tourist visas. These fines may change without prior notice and shall be borne solely by the Client or the visa applicant.

The Client is required to inform OS in writing of any known reason that may result in the denial or return of a visa application, including but not limited to pending or resolved court cases, police complaints, immigration bans, or blacklisting by UAE or foreign authorities.

Should a visa applicant fail the mandatory medical screening conducted by UAE health authorities, OS shall bear no responsibility or obligation to assist in subsequent examinations, appeals, or remediation, unless otherwise explicitly agreed upon in writing with the Client.

The Client further acknowledges that visa applicants who overstay their grace period after cancellation of a prior residency visa may be issued an exit pass and may be required to leave the UAE before applying for a new visa.

It is recommended that visa applicants remain physically present in the UAE during the entire visa processing period. Should an applicant have travel plans that may interfere with the process, the Client must inform OS's dedicated client service team in advance. Failure to do so may result in application delays, rejections, or forfeiture of paid fees.

Visa applicants who are nationals of, or were born in, certain countries may be subject to additional immigration and security clearance procedures and may be required to remain in the UAE throughout the processing period. These requirements are subject to change and are determined solely by the UAE immigration authorities.

Applicants applying for visas from outside the UAE may be required to liaise with the UAE Embassy in their country of residence in order to obtain a valid Entry Permit and to undergo pre-departure medical screening as per applicable immigration regulations.

Applicants entering the UAE on the basis of an Entry Permit must comply with all pre-departure requirements, including but not limited to obtaining "OK to board" status from their airline, where applicable. Upon arrival in the UAE, applicants must present a printed copy of the Entry Permit to immigration officers at passport control to receive an entry stamp.

Applicants who have completed the internal "change of status" process to convert their visa from entry to residency may not depart from the UAE until the residency visa is fully stamped and the process is officially completed. Early departure may result in cancellation or invalidation of the visa process, for which OS shall bear no liability.

The Client accepts full responsibility for ensuring compliance with all visa-related procedures and obligations and further agrees to indemnify and hold OS harmless against any losses, penalties, rejections, or claims arising from the Client's or the applicant's failure to comply with the applicable immigration regulations.

All taxable services provided by OS shall be subject to a Value Added Tax (VAT) of five percent (5%) in accordance with applicable UAE tax laws. OS shall not be obligated to provide any services to the Client until all invoiced fees have been paid in full, unless a written agreement for an installment payment plan has been executed by both Parties. In such cases, services shall be rendered progressively in accordance with the receipt of each corresponding installment.

The fee structure and associated costs shall be as agreed between the Parties at the time of entering into this Agreement. However, OS reserves the right to revise or adjust its fees in response to changes imposed by governmental authorities or third-party service providers, without the need for prior notice. Any promotional pricing offered by OS shall apply exclusively during the year of the initial license incorporation. Standard license fees shall apply at the time of renewal unless specific promotional offers are expressly made available for the renewal period.

The Client acknowledges that government Authority Fees are subject to change at any time and without prior notice. OS therefore reserves the right to invoice the Client for any additional fees that may arise as a result of such changes.

The Client shall bear full responsibility for any and all fees associated with any transfers, including but not limited to intermediary bank charges, currency conversion costs, or any other applicable fees. In the event that the actual fees charged by a third-party service provider exceed the amount prepaid by the Client, OS shall be entitled to issue a supplemental invoice for the outstanding difference, which the Client shall be required to settle promptly.

Furthermore, OS reserves the right to charge the Client for any disbursements, expenses, or additional work that is reasonably necessary to complete the agreed services, even if such work was not expressly itemized in the original proposal, provided it is incidental to the performance of the principal service scope.

All fees paid to OS are strictly non-refundable, unless expressly agreed otherwise in writing by OS. This non-refundability applies under all circumstances, including but not limited to: where the Client voluntarily discontinues the subscription or terminates services for reasons attributable to the Client; where the Client makes payment for license registration or renewal but subsequently elects to deregister the Company prior to the expiration of the applicable annual term; where the Client's application for a business license, immigration card, or visa is denied or rejected by the relevant authorities, with all resulting fines, penalties, or adverse consequences to be borne solely by the Client; and where OS suspends or terminates services due to a reasonable suspicion that the Client and/or the Company is engaging in unlawful, unethical, or otherwise prohibited conduct.

OS shall not be held liable for any delay, interruption, or failure in the performance of its obligations, nor for the non-refundability of fees, where such delay or failure arises from events or circumstances beyond OS's reasonable control. These include, without limitation, acts of God, natural disasters, epidemics or pandemics, war, terrorism, labor strikes or disputes, governmental restrictions or regulatory changes, changes in law, civil unrest, interruption of utility or communication services, or any other unforeseeable or unavoidable events that materially affect OS's ability to perform. In the event of a force majeure occurrence, OS shall promptly notify the Client in writing and shall make commercially reasonable efforts to resume performance of the services as soon as it is practicable to do so.

Both Parties acknowledge and agree that the content of these Terms and Conditions, as well as any information relating to the incorporation, governance, and management of the Company, visa applications, and any data obtained from the Client and/or Applicant, shall be considered strictly confidential. Such Confidential Information shall not be disclosed to any third party without the prior written consent of the disclosing Party, except as expressly permitted under this Agreement or required by law.

The Client hereby provides express consent for OLS to collect and process personal information and documentation relating to the Client, the Company, its employees, parent company (if applicable), subsidiaries, and affiliates, where necessary for the proper performance of OLS's contractual obligations. OLS may collect such information through meetings, email correspondence, telecommunications, and documents submitted at its offices. The Client authorizes OLS to process and utilize this information for the purpose of delivering the subscribed services.

OLS affirms that it shall process and protect all personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), together with all applicable local data protection laws. OLS is committed to handling Client data securely and lawfully, while retaining the necessary rights to process such data for the purposes of fulfilling contractual obligations, complying with legal or regulatory requirements, or protecting its legitimate business interests.

The Client grants OLS the right to collect, store, use, and process any personal and confidential data provided by the Client, solely for the performance of services agreed under this Agreement. OLS expressly disclaims all liability for any delay, error, or failure in service delivery arising out of the Client's submission of incomplete, inaccurate, outdated, or misleading information, or the Client's failure to disclose material facts.

While OLS undertakes to maintain the confidentiality of Client data, it reserves the right to disclose such information to authorized personnel or external service providers as necessary for the execution of services, or as required by applicable laws, court orders, or government authorities. In the event the Client or Company is found to have breached UAE laws or regulations, OLS may be legally obligated to disclose certain information to competent authorities without incurring liability.

OLS shall adopt and maintain technical and organizational measures to safeguard Client data from unauthorized access, loss, misuse, or alteration. However, OLS shall not be held liable for any data breach, cyberattack, or unauthorized disclosure arising from the Client's own negligence, misuse, failure to secure its own systems, or the actions of third parties beyond OLS's reasonable control.

The Client acknowledges and agrees that OLS shall bear no liability for any errors, omissions, or inaccuracies in documents or services that have been reviewed and approved in advance by the Client. Once such approval is granted, all associated responsibility rests solely with the Client.

OLS shall not be held responsible for any delays, rejections, or damages, whether direct or indirect that arise due to acts, omissions, negligence, policy changes, or administrative decisions made by governmental authorities, regulatory bodies, or third-party service providers. This includes, but is not limited to, changes in official fees, procedural requirements, or eligibility criteria.

The services rendered by OLS are limited strictly to corporate licensing, visa processing, and related facilitation services. OLS shall not be liable for any indirect, incidental, special, punitive, or consequential losses or damages whatsoever, including but not limited to loss of profits, loss of business opportunities, damage to reputation, or anticipated savings.

The Client further agrees that OLS shall not be liable for any foreseeable or unforeseeable loss, damage, claim, expense, or delay resulting from: (i) force majeure events including but not limited to natural disasters, acts of God, epidemics, or labor strikes; (ii) COVID-19-related restrictions, requirements, or delays imposed by UAE or international authorities; (iii) actions or omissions, including negligence, by governmental bodies or officials resulting in the loss or misplacement of documents; or (iv) security clearances or checks conducted at the sole discretion of immigration or licensing authorities, irrespective of the resulting delays or financial impact on the Client or Company.

The Client shall indemnify, defend, and hold harmless OLS, its shareholders, directors, officers, employees, affiliates, and agents from and against any and all claims, demands, liabilities, losses, damages, penalties, fines, or expenses (including legal and attorneys' fees on a full indemnity basis) arising from or in connection with: (i) the Client's breach of this Agreement; (ii) any misrepresentation, false declaration, or material omission by the Client; (iii) failure by the Client to comply with any applicable laws, regulations, or industry standards; or (iv) reliance on incomplete, inaccurate, or withheld information provided by the Client.

All rights, title, and interest in and to any and all intellectual property, including but not limited to copyrights, trademarks, trade names, service marks, trade secrets, patents, design rights, know-how, proprietary methodologies, software, systems, documentation, data, templates, frameworks, and all other materials, concepts, and tools developed, created, or provided by OLS in connection with the performance of its services (collectively, "OLS Intellectual Property") shall remain at all times the sole and exclusive property of OLS.

The Client acknowledges that any deliverables, documentation, advice, reports, or work products furnished by OLS in connection with the services rendered are intended solely for the internal use of the Client and may not, without OLS's prior written consent, be copied, reproduced, republished, transmitted, distributed, modified, or used for any commercial or public purpose.

The Client expressly acknowledges and agrees that all methodologies, templates, engagement models, operational processes, and proprietary tools utilized or supplied by OLS are protected intellectual property and are furnished strictly for the limited and defined use permitted under the scope of services. The Client shall not, directly or indirectly, attempt to copy, reverse engineer, decompile, disassemble, decode, translate, or otherwise attempt to derive source code, algorithms, system architecture, or underlying ideas or designs from any component of OLS Intellectual Property.

In the event of any dispute, controversy, or claim arising out of or in connection with this Agreement, the parties shall first seek to resolve the matter amicably through mediation conducted in accordance with the Mediation Rules of the Dubai International Arbitration Centre (DIAC). Should mediation fail to result in a resolution within fifteen (15) days from its commencement, the dispute shall be finally and exclusively resolved by arbitration administered in accordance with the DIAC Arbitration Rules in effect at the time of the submission of the request for arbitration.

The seat of arbitration shall be Dubai, United Arab Emirates. The arbitration shall be conducted in the English language by a sole arbitrator. The governing law of the arbitration and this Agreement shall be the substantive laws of Dubai, United Arab Emirates.