Privacy Policy

This Privacy Policy explains how Onelink Real Estate LLC trading as Onelink Properties, collects, uses, stores, shares, protects, retains, transfers, and otherwise processes personal data in connection with the website onelink.properties, its property listings, digital advertisements, online forms, client communications, real estate brokerage services, marketing activities, viewing arrangements, transaction coordination, compliance procedures, and related business operations.

For the purposes of this Privacy Policy, "Onelink," "Onelink Properties," "we," "us," or "our" means Onelink Real Estate LLC, a real estate brokerage company licensed in the United Arab Emirates and, where applicable, registered with the Dubai Land Department, the Real Estate Regulatory Agency, and any other competent authority. "You," "your," "User," "Client," "Buyer," "Seller," "Landlord," "Tenant," "Investor," "Visitor," or "Inquirer" means any person who accesses the Website, submits an inquiry, requests information, lists a property, arranges a viewing, communicates with Onelink, or otherwise uses our services.

This Privacy Policy applies to personal data collected through the Website, property inquiry forms, listing forms, valuation requests, email communications, telephone calls, WhatsApp messages, SMS messages, social media communications, online advertisements, property portals, viewing arrangements, transaction documents, client onboarding, AML/KYC reviews, complaint handling, and any other interaction between you and Onelink.

This Privacy Policy should be read together with our Terms and Conditions, any applicable brokerage agreement, RERA form, DLD form, tenancy document, sale document, developer document, reservation form, trustee office document, AML/KYC form, payment instruction, commission document, and any other transaction-specific document applicable to your relationship with Onelink.

Onelink is committed to processing personal data lawfully, fairly, transparently, securely, and only for legal, regulatory, brokerage, marketing, transaction, compliance, cybersecurity, record-keeping, and dispute-management purposes. Because real estate brokerage involves identity documents, ownership documents, payment details, compliance checks, property information, transaction documents, and communications across multiple online channels, Onelink applies a protective approach to privacy and data handling.

Onelink will use reasonable technical, organizational, administrative, and contractual measures designed to protect personal data against unauthorized access, accidental loss, misuse, alteration, unlawful disclosure, cyber threats, unauthorized processing, and inappropriate access. However, no website, email system, messaging platform, cloud system, payment channel, device, network, or internet transmission can be guaranteed to be completely secure, and users must also take appropriate precautions when communicating or transacting online.

For the purposes of applicable data protection laws, Onelink generally acts as the controller of personal data that it collects and processes in connection with the Website, property inquiries, listings, client communications, marketing activities, brokerage services, transaction coordination, compliance checks, accounting, record-keeping, and business administration.

In certain cases, other parties involved in a property transaction may also act as independent controllers of your personal data. These may include developers, master developers, sellers, landlords, buyers, tenants, trustee offices, banks, mortgage providers, valuation companies, property portals, government authorities, regulators, professional advisers, payment providers, cloud providers, and service providers, each of whom may process your personal data under its own legal obligations and privacy practices.

Onelink may collect personal data that you provide directly, personal data generated through your interaction with the Website, personal data obtained during brokerage or transaction processes, and personal data received from lawful third-party sources. This may include your name, nationality, date of birth, gender, passport details, Emirates ID details, visa information, residency status, contact details, address, email address, telephone number, WhatsApp number, occupation, employer information, and communication preferences.

Onelink may also collect real estate and transaction information, including title deeds, Oqood documents, sale and purchase agreements, reservation forms, tenancy contracts, Ejari documents, service charge statements, mortgage details, developer statements, payment schedules, property photographs, videos, floor plans, viewing records, offer details, listing instructions, asking prices, rental amounts, handover information, NOC requirements, and documents relating to the sale, purchase, lease, rental, marketing, reservation, assignment, or transfer of property.

Where you act for a company, foundation, trust, partnership, fund, family office, developer, landlord, seller, buyer, tenant, beneficial owner, or other legal person, Onelink may collect corporate and representative information. This may include trade licenses, certificates of incorporation, constitutional documents, shareholder information, director information, manager information, beneficial ownership information, board resolutions, shareholder resolutions, powers of attorney, authority letters, registers, and authorized signatory documents.

If you provide personal data on behalf of another person, you confirm that you are authorized to provide such information and that the relevant person has been informed of this Privacy Policy where required. Onelink may refuse to proceed with any instruction, listing, viewing, offer, transaction, or service where authority, ownership, identity, beneficial ownership, or representative capacity has not been verified to Onelink's reasonable satisfaction.

Where required for a transaction, legal obligation, regulatory obligation, internal compliance procedure, AML/KYC review, payment verification, fraud-prevention purpose, or dispute-management purpose, Onelink may collect financial and compliance information. This may include source-of-funds information, source-of-wealth information, bank details, payment confirmations, manager's cheque details, proof of income, mortgage pre-approval documents, financing status, beneficial ownership details, sanctions screening results, politically exposed person screening results, adverse media information, and transaction-risk information.

Onelink may process this information for customer due diligence, enhanced due diligence, transaction monitoring, sanctions checks, fraud prevention, suspicious activity assessment, regulatory reporting, internal compliance approval, payment verification, invoice management, accounting, commission recovery, and record-keeping. Onelink may be legally required to retain or disclose certain compliance information even where a transaction does not proceed or where you later request deletion of your personal data.

When you use the Website, Onelink may collect technical and usage data, including IP address, browser type, device type, operating system, referral source, pages viewed, time and date of access, session duration, approximate location data, cookie identifiers, analytics data, click behavior, form submissions, search behavior, device identifiers, error logs, and information relating to how you interact with the Website.

This information may be used to operate, maintain, secure, monitor, test, improve, personalize, and analyze the Website, to detect misuse or fraud, to measure advertising effectiveness, to understand client demand, to improve user experience, to troubleshoot technical issues, to maintain cybersecurity, to protect against bots or scraping, and to preserve evidence in the event of abuse, suspicious activity, unauthorized access, or legal claims.

Onelink may receive personal data about you from third-party sources where relevant to our services or legal obligations. These sources may include sellers, landlords, buyers, tenants, developers, master developers, property portals, listing platforms, lead-generation providers, banks, mortgage advisers, trustee offices, valuation providers, lawyers, auditors, consultants, government authorities, regulatory bodies, publicly available databases, sanctions databases, fraud-prevention tools, and compliance screening providers.

Where Onelink receives information from third parties, we may combine it with information you provide directly, or information generated through your use of the Website or our services. Onelink will use such information only where reasonably necessary for brokerage services, transaction coordination, compliance checks, property verification, advertising, communication, fraud prevention, dispute management, legal obligations, or legitimate business purposes.

Onelink may process personal data to operate the Website, respond to inquiries, arrange property viewings, verify identity, prepare and manage property listings, advertise properties, communicate with users, introduce buyers and sellers, introduce landlords and tenants, coordinate with developers, process offers, prepare transaction documents, support property sales, support leasing transactions, coordinate off-plan opportunities, and provide real estate brokerage services.

Onelink may also process personal data to comply with legal and regulatory obligations, conduct AML/KYC checks, verify source of funds, manage payments and invoices, protect legal rights, handle complaints, respond to authority requests, maintain accounting records, preserve transaction records, improve services, conduct marketing, manage client relationships, administer internal systems, protect online platforms, and defend or enforce legal claims.

Onelink processes personal data where there is a lawful basis to do so under applicable law. This may include processing required for the performance of a contract or pre-contractual steps, processing required to comply with legal or regulatory obligations, processing based on your consent, processing necessary for legitimate business interests, processing necessary to protect legal rights, and processing necessary for AML, sanctions, fraud-prevention, cybersecurity, or regulatory purposes.

Because Onelink operates as a real estate broker, your personal data may need to be processed and shared for transaction-related purposes. This may include sharing relevant information with sellers, landlords, buyers, tenants, developers, master developers, trustee offices, banks, mortgage providers, valuation companies, property portals, professional advisers, government authorities, building management, utility providers, and other parties involved in a property transaction.

For example, buyer information may need to be shared with a seller, developer, trustee office, bank, or authority. Seller information may need to be shared with buyers, portals, trustee offices, developers, or authorities. Landlord and tenant information may need to be shared for tenancy documentation, viewing coordination, Ejari-related processes, payment arrangements, access arrangements, and building-management requirements.

Where you instruct Onelink to list, market, advertise, sell, or lease a property, property-related information may be published or shared through the Website, property portals, social media platforms, search engines, marketing campaigns, email campaigns, digital advertisements, brochures, newsletters, messaging channels, and other advertising media.

Published listing information may include property photographs, videos, floor plans, location, community, asking price, rental price, size, number of bedrooms, number of bathrooms, amenities, availability, furnishing status, viewing arrangements, and other details customarily included in real estate advertising. Onelink will not intentionally publish identity documents, private contact details, bank details, confidential ownership documents, or sensitive compliance information in public listings, unless disclosure is required by law or expressly authorized for a lawful purpose.

Where required under Dubai real estate advertising procedures, Onelink may process property information, owner information, listing details, permit details, and related documents for the purpose of obtaining, maintaining, displaying, verifying, or updating advertising permits, including through Trakheesi or similar authority systems. This may also include information required for Madmoun QR code verification or other DLD/RERA advertising compliance procedures.

You acknowledge that regulatory advertising requirements may require certain property and permit details to be submitted to, verified by, displayed through, or checked against authority-approved systems, property portals, official verification channels, or other compliance tools. Onelink may remove, suspend, amend, or decline any listing where the required information, documents, permits, authorizations, or approvals are unavailable, incomplete, expired, inconsistent, unverifiable, or otherwise unsuitable for lawful publication.

Onelink may process personal data for AML, beneficial ownership verification, source-of-funds verification, counter-terrorist financing, proliferation financing, sanctions screening, politically exposed person screening, adverse media screening, source-of-wealth verification, transaction-risk assessment, and suspicious activity monitoring. This processing may be required before, during, or after a property transaction or proposed transaction.

Onelink may be legally required to report suspicious transactions or activities to competent authorities and may be restricted from notifying you of such reporting. Onelink shall not be liable for any delay, refusal, suspension, termination, disclosure, retention, escalation, or reporting undertaken in good faith for AML, sanctions, compliance, legal, regulatory, fraud-prevention, or risk-management reasons.

Where you submit an online inquiry, lead form, valuation request, viewing request, project registration, contact form, newsletter subscription, or campaign response, Onelink may process the information submitted to respond to your request, contact you, understand your property requirements, recommend relevant properties, arrange viewings, verify your interest, manage internal records, and improve service delivery.

Online forms may be hosted by Onelink or by third-party platforms, advertising networks, CRM systems, social media platforms, property portals, or lead-generation providers. While Onelink will take reasonable steps to use reputable service providers, Onelink is not responsible for the privacy settings, platform policies, data collection practices, or security measures of third-party platforms that you use independently or through external advertisements.

Onelink may communicate with you through email, telephone, SMS, WhatsApp, social media messages, portal messages, and other electronic channels. Records of such communications may be retained for client service, transaction management, compliance, training, fraud prevention, dispute resolution, quality assurance, legal protection, and record-keeping purposes.

Electronic communications may involve third-party networks, applications, telecom operators, cloud systems, and device-level security risks outside Onelink's control. You should avoid sending unnecessary sensitive information through unsecured channels and should independently verify any payment instruction, bank account detail, document request, or urgent transaction instruction before acting on it.

Onelink may use your contact details, property preferences, inquiry history, location preferences, budget range, transaction interest, and communication preferences to send you property listings, market updates, newsletters, new project launches, open-house invitations, investment updates, area guides, event invitations, promotional communications, and information about services that may be relevant to your real estate interests.

Marketing communications may be sent by email, SMS, WhatsApp, Telegram, telephone, social media, advertising platforms, or other electronic channels, subject to applicable law and your communication preferences. You may opt out of marketing communications at any time, but Onelink may continue to send service-related, transaction-related, compliance-related, legal, administrative, security, or account-related communications where necessary.

The Website may use cookies, pixels, tags, beacons, analytics tools, advertising technologies, tracking scripts, server logs, device identifiers, and similar technologies to operate, secure, monitor, improve, and personalize the Website and Onelink's online services. For more detailed information, please see our Cookies Policy.

Onelink may use analytics, retargeting, advertising, campaign-management, and measurement tools provided by third-party platforms to understand how users interact with the Website, to assess the performance of online advertisements, to show relevant property advertisements, to manage marketing audiences, and to improve future campaigns.

These tools may process online identifiers, device information, cookie data, click behavior, page views, conversion data, approximate location data, and campaign interaction data. Where required, Onelink will seek appropriate consent or provide opt-out mechanisms for non-essential tracking technologies.

Onelink may share personal data with third parties where reasonably necessary for the purposes described in this Privacy Policy. Such third parties may include developers, sellers, landlords, buyers, tenants, property portals, CRM providers, website hosting providers, IT providers, cloud storage providers, marketing platforms, payment service providers, banks, mortgage providers, trustee offices, valuation companies, surveyors, property inspectors, relocation providers, lawyers, auditors, accountants, consultants, compliance screening providers, insurers, government authorities, regulators, courts, arbitral tribunals, and law enforcement authorities.

Onelink does not sell personal data to third parties. Where third parties process personal data on behalf of Onelink, Onelink will seek to ensure that appropriate confidentiality, security, and data protection obligations are in place.

Because real estate transactions may involve international clients, overseas investors, foreign sellers, non-resident landlords, overseas service providers, cloud systems, international banks, foreign professional advisers, international portals, and cross-border communications, your personal data may be transferred, stored, accessed, or processed from outside the United Arab Emirates.

Onelink will use reasonable efforts, within the scope of its control and its role as a real estate broker, to work with reputable service providers and to process personal data for lawful business, transaction, compliance, marketing, or operational purposes. By using the Website or engaging with our services, you acknowledge that international transfers or foreign access to personal data may occur.

Onelink will retain personal data for as long as reasonably necessary to fulfill the purposes for which it was collected, including responding to inquiries, managing listings, arranging viewings, coordinating transactions, complying with legal and regulatory obligations, maintaining AML/KYC records, preserving accounting and resolving disputes, enforcing agreements, preventing fraud, protecting online systems, and protecting Onelink's legitimate business interests.

Where personal data is no longer required, Onelink may delete, anonymize, archive, or securely restrict access to such data, subject to applicable legal, technical, and operational requirements.

Onelink will take reasonable technical, organizational, and administrative measures designed to protect personal data against unauthorized access, accidental loss, misuse, alteration, unlawful disclosure, destruction, or unauthorized processing.

You are responsible for keeping your own devices, email accounts, passwords, messaging accounts, cloud accounts, and communication channels secure. Onelink shall not be liable for unauthorized access, disclosure, or loss arising from your negligence, compromised accounts, shared passwords, insecure devices, phishing, impersonation, spoofing, malware, payment redirection fraud, or third-party cyber incidents outside Onelink's reasonable control.

Subject to applicable law and any legal, regulatory, contractual, AML, accounting, record-keeping, fraud-prevention, cybersecurity, dispute-management, or legitimate business restrictions, you may have the right to request access to your personal data, correction of inaccurate data, deletion of certain data, restriction of certain processing, objection to certain processing, transfer of data where applicable, withdrawal of consent where processing is based on consent, and opt-out from direct marketing communications.

Any request should be submitted using the contact details published on the Website. Onelink may request proof of identity before responding to a data protection request.

Onelink may update, amend, supplement, or replace this Privacy Policy from time to time to reflect changes in applicable law, regulatory requirements, DLD/RERA procedures, AML obligations, data protection requirements, cybersecurity practices, technology, Website functionality, business practices, service offerings, marketing tools, third-party platforms, or data processing activities.

The updated version will be published on the Website and shall take effect from the date of publication unless a later effective date is stated. Your continued use of the Website or Onelink's services after publication of an updated Privacy Policy constitutes acknowledgment of the updated Privacy Policy.

For privacy-related questions, correction requests, access requests, deletion requests, marketing opt-out requests, data protection inquiries, cybersecurity concerns, suspected fraud reports, complaints, or formal privacy correspondence, you may contact Onelink using the following details:

Onelink Real Estate LLC Address: Emaar Square, Building 4, 1st Floor, Office 103, Downtown Dubai, United Arab Emirates Email: privacy@onelink.ae Website: onelink.properties